At Think Art Atelier (thinkartatelier.com), we take immense pride in the craftsmanship, originality, and value of every piece of art we create and curate. We want you to feel completely confident and satisfied with your investment.

Please review our return policy below for original artworks, authenticity verification, custom commissions, and damaged shipments.

1. 7-Day In-Home Trial (Original Art & Standard Gallery Inventory)
We understand that viewing art online is different from experiencing it in your own space. For standard catalog purchases (original paintings and ready-to-ship gallery inventory), we offer a 7-Day Satisfaction Guarantee:
Window: You have 7 calendar days from the date of confirmed delivery to inspect the artwork in your space and request a return.

Condition: The artwork must be in its original, pristine condition, free of alterations, environmental exposure, or handling damage.

Return Shipping & Restocking:
The buyer is responsible for all return shipping fees, including mandatory carrier tracking and transit insurance covering the full purchase value. A 10% restocking fee may be deducted from the refund to cover administrative handling, archival inspection, and logistics costs.

2. Authenticity & Original Item Verification (Anti-Fraud Policy)
To protect the integrity of our studio and prevent fraudulent substitutions, all returns are subject to a strict multi-point authenticity inspection upon arrival:

Archival Matching: Before any artwork leaves our studio, we record high-resolution archival documentation, including canvas weave details, pigment mapping, brushstroke texture, physical dimensions, signature placement, and unique studio markings or serial numbers.

Certificate of Authenticity (COA): The official, serialized Certificate of Authenticity and all accompanying provenance documentation must be returned alongside the artwork. Returns missing the original COA will not be processed.

Verification Process: Refunds are released only after our studio curators physically verify that the returned item is the exact, genuine original sent to you, and not a copy, print, reproduction, or substitution.

Fraud & Substitution Warning: Any attempt to return a counterfeit, substitute, replica, or altered piece will result in immediate denial of the return, forfeiture of any refund, and potential legal action or reporting to relevant fraud-prevention authorities. The customer will bear the cost if they wish to have the rejected item shipped back to them.

3. Custom Commissions & Made-to-Order Pieces
Because commissioned artworks are individually tailored to your exact specifications, colors, sizes, and personal vision, all custom commissions, personalized pieces, and bespoke sizes are FINAL SALE and strictly non-returnable.

Approval Process: Prior to shipment, clients receive detailed, high-resolution photographs and video documentation of the finished artwork for final sign-off. Once you approve the piece and final payment is settled, the sale is final.

Deposits: Any initial deposit made to commence a commission is non-refundable once creative and physical work has begun.

4. Damaged or Defective Items in Transit
We take extreme care in packaging our artworks using professional-grade archival materials to ensure safe arrival. In the rare event that an item arrives damaged during transit:

A. Notify Us Within 48 Hours: Contact us immediately at ⁠contact@thinkartatelier.com⁠ within 48 hours of carrier delivery.

B. Provide Documentation: Please include:
Your Order Number.
Clear photos and video of the damaged artwork (close-up and wide angles).
Clear photos of the outer box/crate, shipping label, and internal packing materials.
C. Resolution: Retain all packaging and damaged items until the carrier inspection or insurance claim process is complete. Once verified, we will arrange for professional restoration, a replacement, or a full refund.

5. How to Initiate a Return
If your order meets the eligibility criteria, follow these steps:
A. Request an RMA: Email ⁠contact@thinkartatelier.com⁠ within 7 days of delivery with your order number and reason for return. Returns sent without a prior Return Merchandise Authorization (RMA) will be rejected.
B. Pack Securely: Repack the artwork using the original internal and external packaging materials (or equivalent professional-grade art packaging). Include the original Certificate of Authenticity.
C. Ship with Tracking & Insurance: Send the package using a tracked carrier service with signature confirmation and full-value transit insurance.
D. Inspection & Refund: Once received, our team will complete the condition and authenticity inspection. Approved refunds are credited back to your original payment method within 5–7 business days (minus any applicable shipping and restocking fees).

6. Non-Returnable Items Summary
Custom commissioned artworks and bespoke projects.
Items returned without their original Certificate of Authenticity.
Items failing authenticity verification or showing signs of tampering/substitution.
Gift cards and promotional credits.
Items marked as “Final Sale” or “Clearance.”
Any artwork that shows signs of hanging wear, environmental exposure (smoke, moisture, sunlight), or damage incurred after delivery.
Requests initiated after the 7-day window.
Questions & Support
For questions regarding orders, authenticity verifications, or return requests, please reach out to our team:

Website: www.thinkartatelier.net
Email: Thinkartatelier@outlook.com